Shipping policy
⚙️ Delivery Times — variants (delete this box before publishing)
Variant A — US warehouse / domestic fulfilment
United States: 3–7 business days after dispatch.
We ship from within the United States, so there are no customs delays and no international transit.
Variant B — overseas fulfilment (China / EU → US)
United States: 10–20 business days after dispatch.
Your order ships from our fulfilment partner overseas. Transit times vary by carrier and destination state, and can be affected by customs processing.
Why this matters: anything past roughly 14 days materially raises dispute and chargeback rates, and both Meta and TikTok treat slow delivery as a signal against the ad account. If you end up on Variant B, state the range honestly on the product page too — buyers who knew in advance dispute far less than buyers who found out from tracking.
Shipping Policy
Shipping is free on every CurbSuds order. This policy explains how long orders take, where we ship, and what happens if something goes wrong.
Processing Time
Orders are processed within 1–3 business days of being placed. Orders placed on weekends or public holidays begin processing on the next business day.
You will receive a confirmation email when you place your order, and a second email with tracking information once it ships.
During promotional periods or unusually high demand, processing may take slightly longer. We will let you know if there is a significant delay.
Delivery Times
United States: [X–Y] business days after dispatch.
Delivery times are estimates based on our fulfilment partner's carriers. They are not guaranteed, and they do not include the processing time above.
Shipping Costs
Shipping is free on all orders. There is no minimum order value.
Any applicable sales tax is calculated and shown at checkout.
Lithium Battery Shipping
CurbSuds products contain a rechargeable lithium-ion battery, which carriers classify as a regulated good.
Your order is packed and labelled in accordance with the applicable transport rules, and the battery ships installed in or packaged with the product. This occasionally means an order travels by ground rather than air, which can add a day or two to transit — we have accounted for that in the estimates above.
Batteries are shipped at a partial state of charge for safety, so your product may arrive needing a full charge before first use.
Tracking Your Order
Once your order ships you will receive an email containing a tracking number and link.
Tracking information can take up to 48 hours to update after you receive it. If your tracking has not moved after 5 business days, contact us at supportcurbsuds@gmail.com and we will look into it.
Incorrect Addresses
Please check your shipping address carefully before completing your order.
We are not able to redirect a parcel once it has been dispatched. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery. Additional shipping costs may apply.
If you notice a mistake immediately after ordering, email supportcurbsuds@gmail.com as soon as possible — if the order has not yet entered processing, we may be able to correct it.
PO Boxes, APO/FPO, and Remote Addresses
Some carriers will not deliver battery-containing products to PO Boxes or APO/FPO addresses. Where possible, please provide a street address.
Deliveries to Alaska, Hawaii, and US territories may take longer than the estimates above. If we cannot ship to your address, we will contact you and offer a full refund.
Delays
We are not liable for delays caused by shipping carriers, weather, customs processing, or other events outside our control. All delivery times are estimates only.
If your order has not arrived within [Y+5] business days of dispatch, contact us at supportcurbsuds@gmail.com and we will investigate with the carrier.
Lost, Damaged, or Missing Orders
Please inspect your order as soon as it arrives.
Contact us at supportcurbsuds@gmail.com if:
- Your order arrives damaged
- An item is missing from the box
- You received the wrong product
- Tracking shows delivered but the parcel has not arrived
Include your order number and, where relevant, clear photographs of the product, packaging, and shipping label. We will replace or refund the order in accordance with our Refund & Return Policy.
Claims for damaged or missing items should be made within 14 days of delivery where possible.
If tracking shows a parcel as delivered but you have not received it, please check with neighbours and building management first, then contact us. We will open a carrier investigation on your behalf.
International Orders
We currently ship to the United States only.
If we begin shipping to other countries, this policy will be updated. Where international shipping applies, the recipient is responsible for any customs duties, import taxes, or handling charges levied by the destination country, and these are not included in the price paid at checkout.
Storage and First Use
Lithium-ion batteries do not like extreme temperatures. Avoid leaving your CurbSuds product in a hot car for extended periods or storing it outdoors through a hard freeze.
Charge the battery fully before your first wash, and store the product indoors at room temperature between uses. If a delivery arrives in extreme heat or cold and the battery will not hold a charge, contact us and we will replace it.
Contact Us
For any question about a delivery, contact:
Please include your order number.