Refund policy
At CurbSuds, we know the category you're shopping in. Plenty of cordless washers arrive weaker than advertised, and plenty of people have been burned buying one. That's why every order is protected by our 30-day money-back guarantee, beginning on the date your order is delivered.
Take it out to your car. Use it. If it isn't what you expected, tell us within 30 days.
30-Day Money-Back Guarantee
To request a return or refund, contact us at supportcurbsuds@gmail.com within 30 days of receiving your order.
Please include:
- Your full name
- Your order number
- The email address used for the purchase
- A brief explanation of your request
Our customer care team will review your request and confirm whether it is eligible. If approved, we will provide all required return instructions and a return address.
Do not send any product back before receiving written approval from us. Unauthorized returns cannot be processed or refunded.
What the Guarantee Covers
Unlike a standard return, our 30-day guarantee applies even if you have opened the box and used the product. We would rather you actually test it than return it sealed and wonder.
To qualify, the returned product must be:
- Complete — the spray gun, battery, charger, suction hose, and all included accessories
- In working condition, with no physical damage beyond normal use
- Returned in its original packaging where possible
- Accompanied by proof of purchase
Standard Returns (Unopened)
If you simply changed your mind and have not opened the product, the same 30-day window applies. The product must be unused, unopened, in its original packaging, and in the same condition in which it was received.
Return Shipping
We pay return shipping when:
- The product arrived damaged or defective
- You received the wrong product
- An item was missing from your order
- Applicable law requires us to cover the cost
In these cases we will send you a prepaid return label — you should not be out of pocket for a mistake that isn't yours.
You pay return shipping when you are returning the product because you changed your mind, or because you tested it and decided it isn't for you under our 30-day guarantee.
Original shipping charges are non-refundable unless the order was damaged, defective, incorrect, or a refund is otherwise required by applicable law.
Returning a Product with a Battery
CurbSuds products contain a rechargeable lithium-ion battery, which carriers regulate.
If a return is approved, follow the packing instructions we send you. The battery must be shipped inside the product or in its original packaging, and it should not be shipped loose or at a high state of charge.
If a battery is swollen, leaking, overheating, or physically damaged, do not ship it. Contact us at supportcurbsuds@gmail.com and we will arrange a replacement or refund without requiring the battery to be returned, and advise on safe local disposal.
Damaged, Defective, or Incorrect Orders
Please inspect your order as soon as it arrives.
Contact us promptly at supportcurbsuds@gmail.com if:
- Your order arrives damaged
- The product is defective or will not power on or hold a charge
- An item is missing
- You received the wrong product
Include your order number and clear photographs of the product, packaging, and shipping label. For a performance or functional fault, a short video is the fastest route to a resolution — it lets us confirm the issue and ship a replacement without a lengthy back-and-forth.
Claims for damaged, missing, or incorrect items should be made within 14 days of delivery where possible.
Warranty
Separately from this 30-day guarantee, your product is covered by our limited warranty against manufacturing defects for [12] months from the date of delivery. See our Warranty Policy for full details.
The 30-day guarantee is about whether the product is right for you. The warranty is about whether the product works as it should.
Non-Returnable Items
We cannot accept returns for:
- Products returned without prior written approval
- Products purchased from an unauthorized third-party seller
- Products materially damaged after delivery, or damaged through misuse — including use with corrosive or flammable liquids, hot water, immersion of the gun body, or use contrary to the instructions supplied
- Products returned incomplete or missing the battery, charger, or hose
- Gift cards
- Items marked as final sale, where permitted by applicable law
This does not affect your rights regarding damaged, defective, incorrectly supplied, or misrepresented products.
Bundles and Multi-Item Orders
Promotional bundles — including extra-battery bundles and multi-pack offers — are subject to the conditions of our 30-day money-back guarantee.
If a return is approved, you may be required to return all items included in the bundle, including any item supplied free of charge or at a reduced price. If part of the bundle is retained, used, missing, or otherwise ineligible, its value may be deducted from the refund where permitted by law.
Exchanges
We do not currently offer direct exchanges.
To receive a different variant or product, request an eligible return by contacting supportcurbsuds@gmail.com, then place a separate order once your return has been approved. If the return is due to our error, we will ship the correct item as a replacement instead.
Refunds
We will notify you after your request has been reviewed and, where required, after the approved return has been received and inspected.
If approved, your refund will be issued to your original payment method within 10 business days.
Your bank, card provider, or payment service may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, contact us at supportcurbsuds@gmail.com.
Order Cancellations
Contact us at supportcurbsuds@gmail.com as soon as possible if you need to cancel or change an order.
We cannot guarantee that an order can be changed or cancelled after it has entered processing or been shipped. Orders that have already shipped remain fully covered by our 30-day money-back guarantee.
European Union and EEA Customers
Customers in the European Union or European Economic Area may have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason. To exercise this right, contact supportcurbsuds@gmail.com within the applicable period.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
Contact Us
For all return, refund, cancellation, damaged-order, or guarantee requests, contact:
Please include your order number.